PSN down for a week, Sony rebuilding it

[CoinReturn]

After a week of downtime after a hacker attack, Sony finally comes out and says something:


We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

Even the XBL outage of 2007 wasn't this bad, hopefully it gets resolved. I'd be pissed if I bought Portal 2 or Mortal Kombat last week and couldn't play either online.

Also:
http://art.penny-arcade.com/photos/1261596481_3Fw2MnJ-L.jpg

[bassman]

It was kind of a downer because I couldn't use netflix, but MK has been fun enough on single player and with friends/wife.

It's not really that big of a deal because I have other systems, but I would be pissed if I couldn't switch my netflix to the wii.

[Danny]

its funny that EVERYONE i know who owns a ps3 besides me is complaining about two specific things.

mortal kombat and portal 2 :lol:

Seriously though it sucks but when i aint paying for it i cant really complain, in the long run events like this can only end with the provider having to improve their service in the long run so i can live without metal gear online for a while.

[CoinReturn]

Uh oh:



http://www.cnn.com/2011/TECH/gaming.gadgets/04/26/playstation.network.hack/index.html


Sony's investigations over the past week determined that an "unauthorized person" had obtained users' names, home addresses, e-mail addresses, birth dates and passwords, according to a statement being sent to all account holders.

[ProfessorChaos]

it
only
does
identity theft

[bassman]

Those
With
Only
A
360
Make
Silly
Jokes

:p

[ProfessorChaos]

i
also
have
wii

[CoinReturn]

http://img.photobucket.com/albums/v247/DrForester/SonyIsntGoodWithComputers.gif

:p

[bassman]

i
also
have
wii

So
play
something
else.

:lol::p :elol:

[MoonSylver]

So
play
something
else.

:lol::p :elol:

http://4.bp.blogspot.com/_rMkH2PSwQUo/Sq18xDCsYjI/AAAAAAAAC5E/I5FXHYDqc4o/s400/atari+2600.jpg

:lol:

[bassman]

Fuck yeah!

I would play that shit for weeks on end before I played these new games that you can only play online. I still remember playing pong on that shit.

As MZ said before, some of my best gaming times were with friends right next to me. Whether it be pong, mario, Mortal Kombat, Goldenye, or Halo.....its always more fun playing with the buddies....

[MikePizzoff]

It was kind of a downer because I couldn't use netflix, but MK has been fun enough on single player and with friends/wife.

It's not really that big of a deal because I have other systems, but I would be pissed if I couldn't switch my netflix to the wii.

I've been able to use Netflix just fine on my PS3, during this downtime.

[bassman]

I've been able to use Netflix just fine on my PS3, during this downtime.

I believe the problem is because I sign in and out of psn. Since the network was down and I couldn't sign in, it wouldn't let me use netflix.

[MikePizzoff]

I believe the problem is because I sign in and out of psn. Since the network was down and I couldn't sign in, it wouldn't let me use netflix.

That's weird, cause it prompts me to sign in, then informs me the network is down, but starts up Netflix anyway.

On another note, how the HELL do they expect us to change our passwords in order to be safe, if they won't let us do a damn thing on their website?

[BillyRay]

So
play
something
else.

:lol::p :elol:


How about?

897

Or maybe you should go play outside, and get some fresh air.

[AcesandEights]

Sony's investigations over the past week determined that an "unauthorized person" had obtained users' names, home addresses, e-mail addresses, birth dates and passwords, according to a statement being sent to all account holders.

Immediately reminds me of...

http://i.ytimg.com/vi/MjWFZPJZTxU/hqdefault.jpg

[clanglee]

We are getting swampped with calls about this at work today. People changing their card #'s left and right.

[acealive1]

do they have subscriptions? what happens to those when they get back online?

[Danny]

man am i glad i was too lazy to put my new card in there after the one currently attached expire :lol:

[CoinReturn]

Approx 12,700 non-US customer card numbers and expiration dates stolen from SOE (http://www.soe.com/securityupdate/)


As previously announced, we have been conducting an ongoing, thorough investigation stemming from the cyber attack in April and promised to notify you should there be any changes to the situation.

We issued a press release today outlining these details. We will promptly send a customer service notification via email to all of our impacted account holders whose customer data may have been stolen as a result of an illegal intrusion on our systems. This information was discovered less than 24 hours ago and in response, we took down our services until we could verify their security.

SOE is committed to delivering secure, stable and entertaining games for players of all ages and we're working around the clock to ensure this situation is resolved as quickly as possible. We deeply regret the inconvenience this has caused and appreciate your continued patience and feedback.

Sincerely,
Sony Online Entertainment


Customer Service Notification
May 2, 2011

Dear Valued Sony Online Entertainment Customer:
Our ongoing investigation of illegal intrusions into Sony Online Entertainment systems has discovered that hackers may have obtained personal customer information from SOE systems. We are today advising you that the personal information you provided us in connection with your SOE account may have been stolen in a cyber-attack. Stolen information includes, to the extent you provided it to us, the following: name, address (city, state, zip, country), email address, gender, birthdate, phone number, login name and hashed password.

Customers outside the United States should be advised that we further discovered evidence that information from an outdated database from 2007 containing approximately 12,700 non-US customer credit or debit card numbers and expiration dates (but not credit card security codes) and about 10,700 direct debit records listing bank account numbers of certain customers in Germany, Austria, Netherlands and Spain may have also been obtained - we will be notifying each of those customers promptly.

There is no evidence that our main credit card database was compromised. It is in a completely separate and secured environment.

We had previously believed that SOE customer data had not been obtained in the cyber-attacks on the company, but on May 1st we concluded that SOE account information may have been stolen and we are notifying you as soon as possible.

We apologize for the inconvenience caused by the attack and as a result, we have:

1) Temporarily turned off all SOE game services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When SOE's services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your Station or SOE game account name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a "fraud alert" on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

We are committed to helping our customers protect their personal data and we will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in regions in which such programs are commonly utilized.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1 (866) 436-6698 should you have any additional questions.
Sincerely,

Sony Online Entertainment LLC

This has been pretty terrible for Sony, but this is like salt in their wound.

[Danny]

so theres talk that it was all stored on a generic server with no firewalls. hurm.

-anyway they say we will be offered a choice of two out of 5 ps3 games for free, in the mail or direct to drive i dont know but hey, i aint gonna turn my nose up at 2 free games. i will bet good money one of them is infamous or meta gear 4, both id say snap up if you aint played them.

im guessing it wont be ea or activision games for free :lol:

[Mitchified]

so theres talk that it was all stored on a generic server with no firewalls. hurm.

-anyway they say we will be offered a choice of two out of 5 ps3 games for free, in the mail or direct to drive i dont know but hey, i aint gonna turn my nose up at 2 free games. i will bet good money one of them is infamous or meta gear 4, both id say snap up if you aint played them.

im guessing it wont be ea or activision games for free :lol:

Is the free game thing just a rumor, or has that been stated somewhere? I'm just asking because it doesn't fit with the official released statement detailing the "Welcome Back" offer from Sony.

If it has been confirmed, I can only imagine that it would be two of five offered downloadable games from the PSN. I don't remember every game that was available on there, but I do remember Infamous, Borderlands, Assassin's Creed 1 & 2, some random Prince of Persia games, and a few other odds and ends.

[Danny]

Is the free game thing just a rumor, or has that been stated somewhere? I'm just asking because it doesn't fit with the official released statement detailing the "Welcome Back" offer from Sony.

If it has been confirmed, I can only imagine that it would be two of five offered downloadable games from the PSN. I don't remember every game that was available on there, but I do remember Infamous, Borderlands, Assassin's Creed 1 & 2, some random Prince of Persia games, and a few other odds and ends.

its on kotaku, apparently the games are litle big planet, uncharted, god of war 3, ratchet and clank and infamous. personally id grab uncharted and god of war.

-though i didnt read it anywhere but most sites seem to think this is europe only since every comment section is full of "as an American, not getting this i feel more like to join a class action suit" comments. like, that statement word for word many times over.
im guessing thats the folks who give american gamers a bad reputation online to begin with getting there fanboy on because unles i read the articles wrong it sounded like its every psn user. but i could be wrong of course.

[bassman]

So wait I'm confused.....American card accounts were left untouched? And for that reason Americans don't get the free dl?

[Danny]

So wait I'm confused.....American card accounts were left untouched? And for that reason Americans don't get the free dl?

well according to sony the cards are all fine, names and addresses were taken and personally ive used that shit in those "win a dv camera" type things on the side of pepsi cans and i know they sell that on to telemarketing companies for revenue so personally i dont really care. - not that this hasn't stopped many teenagers from the states already attempting to sue sony for literally billions for 'mental anguish'. :rolleyes: god forbid they can't play videogames for two weeks whilst children in other countries die in the dirt from starvation or something. they lost two weeks of blops brah!
Which i find kinda funny, given that those folks probably all use facebook still after all it's security leaks and that wasnt just names and addresses but locations and pictures of you and your family. This seems kinda smalltime if the cards are safe and you just change your password or something when its back up.

[Mitchified]

The free games have officially been announced on the EU Playstation Blog, although it doesn't say which games are the five to choose from. The way it's worded, it looks like it will be for all PSN users, not just those in Europe. We'll know for sure if it also pops up on the US version of the blog, which usually happens after the EU one. I hope the list you provided is wrong, Hellsing, because I already own those five games. They are, after all, five of the most popular titles for the system.

Also, PSP users will get to choose two games from a list of four.

[Danny]

yeah its not stellar huh? id rather see like resistance, heavy rain, or mass effect 2 or something.

[MikePizzoff]

So PSN is back online. Euro users are getting free games... US users get puny in-game content for 3 games that I will never play. Damn it.

[blind2d]

*crawls out of cave* Hm? So people actually still use Playstations? Weird... I remember back when video game companies were video game companies! Sega, Nintendo, Atari! Um... Yeah! Wait... Credit cards? You mean that thing in my wallet that's been deactivated? Huh... Crazy computer-run world, I tell ya... *Eats a honeycomb*

[AcesandEights]

Hm? So people actually still use Playstations? Weird...

Are you trying to catch a Hellsing with that bait? If so, it may just work... :p

[Danny]

Are you trying to catch a Hellsing with that bait? If so, it may just work... :p

thats a bait? maybe by gametrailers.com standards :lol:

---------- Post added at 10:24 PM ---------- Previous post was at 04:08 PM ----------

Here's whats on offer. Two PlayStation 3 games from the following list:

LittleBigPlanet
Infamous
Wipeout HD/Fury
Ratchet and Clank: Quest for Booty
Dead Nation
And two PSP games from the following list:

LittleBigPlanet PSP
ModNation Racers PSP
Pursuit Force
Killzone Liberation

whelp, kinda sucky since ive owned most of them before. but i guess they are freebies. shame though, i was hoping for uncharted.

if you can get any of these though i cannot recommend infamous enough. you area a parkour free runner guy with lightning based super powers in a sandbox city with no loading times. you just explore it. its amazingly good and one of the best 3rd party ps3 exclusives.

personally i think im going for wipeout HD and ratchet and clank.

[Mitchified]

The list of free games is slightly different in the US:

Dead Nation
inFAMOUS
LittleBigPlanet
Super Stardust HD
Wipeout HD + Fury

So since I already own inFAMOUS (and have spent way too many hours playing it), and since LittleBigPlanet is boring, I... have no idea which ones I want.

[CoinReturn]

Wipeout HD gets a lot of praise from what I've heard, plus the graphics are excellent.