Still having major problems

[Tricky]

Right then, I seem to have narrowed down the problems I'm having with this site somewhat! It seems to be down to my home internet connection, if I try to log in at home the site rarely opens, and when it does if I click to open a thread it hangs for an age, then eventually goes to the white "this page cannot be displayed" screen. I can access it through my smartphone on my roaming network, but if I activate my WiFi I get exactly the same problems. The thing is every other site I go on at home works fine, I have no trouble with Facebook, Twitter, paintball forums, Youtube and anything else I go on, its just this site so I cant understand it! I've reset my router several times & I havent altered my firewall or anything. I expect the problems MZ is having are the same. Any ideas?

[Neil]

Right then, I seem to have narrowed down the problems I'm having with this site somewhat! It seems to be down to my home internet connection, if I try to log in at home the site rarely opens, and when it does if I click to open a thread it hangs for an age, then eventually goes to the white "this page cannot be displayed" screen. I can access it through my smartphone on my roaming network, but if I activate my WiFi I get exactly the same problems. The thing is every other site I go on at home works fine, I have no trouble with Facebook, Twitter, paintball forums, Youtube and anything else I go on, its just this site so I cant understand it! I've reset my router several times & I havent altered my firewall or anything. I expect the problems MZ is having are the same. Any ideas?

What ISP are you with? Same as MZ by any chance?

Also, try these commands. If you see obvious drops/fails in the network then I'd suggest you contact your ISPs with the logs as there's almost certainly a problem on the network they're using?


open a dos/cmd prompt and:-

Tracert www.homepageofthedead.com
Or
Tracert www.homepageofthedead.com >c:\tracert.txt
(that will output the results to a file)

ping www.homepageofthedead.com
Or
ping www.homepageofthedead.com > c:\ping.txt
(that will output the results to a file)


Examples of my output:-

Tracing route to www.homepageofthedead.com [65.254.250.119]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 29 ms 23 ms 23 ms ip-89-200-131-244.ov.easynet.net [89.200.131.244]
4 28 ms 26 ms 28 ms te0-6-0-0.er10.thlon.ov.easynet.net [89.200.134.211]
5 24 ms 24 ms 24 ms 195.50.122.113
6 30 ms 24 ms 25 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
7 25 ms 24 ms 24 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]
8 93 ms 93 ms 93 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
9 93 ms 94 ms 100 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
10 93 ms 154 ms 93 ms ae-1-60.edge2.NewYork1.Level3.net [4.69.155.16]
11 93 ms 93 ms 93 ms 206.111.13.65.ptr.us.xo.net [206.111.13.65]
12 93 ms 95 ms 95 ms 207.88.14.177.ptr.us.xo.net [207.88.14.177]
13 149 ms 100 ms 99 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
14 102 ms 102 ms 100 ms 216.55.5.134
15 * * * Request timed out.
16 101 ms 101 ms 100 ms 65-254-250-119.yourhostingaccount.com [65.254.250.119]
Trace complete.


Pinging www.homepageofthedead.com [65.254.250.119] with 32 bytes of data:
Reply from 65.254.250.119: bytes=32 time=100ms TTL=242
Reply from 65.254.250.119: bytes=32 time=100ms TTL=242
Reply from 65.254.250.119: bytes=32 time=100ms TTL=242
Reply from 65.254.250.119: bytes=32 time=101ms TTL=242
Ping statistics for 65.254.250.119:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 101ms, Average = 100ms